Choose a clear photo where their face and ears are visible. Everyday phone photos usually work great.
Frequently asked questions.
Photo guidance, sizing, delivery, support, and team orders—all in one place.
Custom & photos
Yes. You can add one or two pets for the same price.
Every photo is reviewed by a real person. If we need a different image, we’ll contact you before production.
There is no live preview or automatic proof. We review the uploaded photo and contact you if a replacement is needed.
We’ll email you before production and ask you to reply with another photo.
Contact us with your order number as soon as possible. Your order has not changed until we confirm the change by email.
The final cutoff for changes after production begins is pending business confirmation.
You can upload JPG, PNG, or HEIC files up to 25MB.
Yes. You can add a name of up to 16 characters.
Answer pending Privacy Policy and business confirmation. Keep this question hidden on the consumer site until approved.
Yes. Browse our ready-made designs in Shop All. Custom socks require a photo.
Product & sizing
Custom designs are available on crew socks at launch.
81% polyester, 17% recycled polyester, and 2% spandex.
Use your usual US shoe size:
Answer pending business confirmation.
Wash and drying instructions are pending product confirmation.
The approved color-variation statement is pending business confirmation.
A gift box can be added on the product page or in your cart.
Shipping & delivery
We currently deliver to the US and UK.
Orders are delivered in 7–9 business days.
The estimate begins on the day you place your order.
We’ll contact you before production if a different photo is needed.
Whether a replacement photo resets or extends the delivery estimate is pending business confirmation.
Exact rates, free-shipping conditions, and any US/UK differences are pending business confirmation.
Carrier, notification method, and tracking availability are pending business confirmation.
The change cutoff and support process are pending business confirmation.
It is delivered by email on the date selected at checkout. Physical products ordered with it follow the standard 7–9 business-day timeline.
Returns & support
Return window, eligibility, and exclusions are pending business and legal approval.
Return window, required item condition, and return shipping rules are pending business and legal approval.
Contact window, photo requirements, and replacement or refund options are pending business confirmation.
Cancellation and change cutoffs, including the treatment of custom items in production, are pending business confirmation.
Review time, refund method, and expected bank processing time are pending business confirmation.
The contact point, carrier investigation process, and available resolutions are pending business confirmation.
Use our Contact page and include your order number if you have one.
The public support email and response-time promise are still working placeholders.
Team & bulk
Yes. Tell us what you need through Team & Bulk Socks.
The minimum is 24 pairs. For fewer than 24, use Create Yours to order custom Crew socks one pair at a time.
Pricing is based on quantity, sock type, material, and artwork. Starting prices for 24–60 pairs are shown on Team & Bulk Socks; larger quantities receive lower per-pair pricing.
Answer pending business confirmation.
Your quote includes a free digital mockup. To review a physical pair first, order one polyester Crew pair through Create Yours at the retail price.
Answer pending confirmation. The standard 7–9 business-day estimate does not apply automatically to bulk orders.
Still need help?
Send us a message and include your order number if you have one.